APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Call 404-848-5000 and start your Balance Protection. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. If known, nearest cross streets and easily identified pick-up points. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Student Program (K-12) Group Discount. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. TDD or FIRS: 1-800-877-8339 The application has two (2) parts (A & B) and is the first phase of the process. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Please complete the Untapped Breeze cards will lose value if not activated within this time period. Visit our MARTA Mobility page to see the qualifications for this service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Atlanta, GA 30324-3330, Via Fax: Also please be advised that this card must be surrendered upon request by a MARTA official. custserv@itsmarta.com, Write to: MARTA Customer Service Center Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Door to Door Assistance is available upon requests (see pages 5 - 6). Failure to cooperate with safety related policies may result in injury or loss of service. Five Points Lost and Found Office is temporarily closed. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Appeals must be received within sixty days (60) of receipt of the denial letter. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. for any inconvenience. If you were issued a permanent card, your eligibility expires three years from the date of issue. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Operators cannot make change. (Across from Lindbergh Center station) Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Disruptive, harassing, or threatening behavior is prohibited. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. A CCR will return the call and complete the reservation. Name, address and telephone number Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA attained the Silver level of recognition for its sustainability efforts. This category is not required once a transit system is 100% accessible. Please complete the The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. The assigned Mobility Bus is scheduled to arrive during this time. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Yes, you can register your Reduced Fare Breeze Card and load it online at 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Customer Experience. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. 2424 Piedmont Road NE The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. MARTA's Fixed Route services include bus and rail transit services. 4. 404-848-5826. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: MARTA Mobility Breeze Cards are not transferable. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. MARTA attained the Silver level of recognition for its sustainability efforts. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Cards MUST be turned in immediately for a re-placement at no cost. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. . Reduced Fare Office OR (Forsyth Street Side) You willstill have the optionof goingintovoicemail. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. How much does a Reduced Fare Breeze Card cost? Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. 404-848-5000 . MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services.
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