So i am curious about how did you hear it. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. In my test environment, Teams client did not have the sounds "mute on" or "mute off". It would simply do nothing. Fix works for the Plantronics 5200 also! I confirm I also have this on Webex standard web usage. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Jean-Franois Carrier ESC followed by F8 or F10 toggles the Mute function. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. I have same issue with my Voyager 5200. The headset icon turns green to indicate the device is unmuted. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). (plantronics legend headset) . Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). 2. Teams is telling the headset to speak. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. I first though it was Microsoft teams issue. I went through 6 headsets and they just die at some point. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Now its working perfectly again. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Nov 3, 2022, 5:42 PM. I have a Plantronics 5220 Voyager Legend. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. Mic works with voice recorder but not on zoom or meet. make sure that you have your headset selected and that your headset is powered on. Hopefully Microsoft will address the issue. This is common with your model and the Plantronics Legend. I don't think Teams is sending an audio to the headset. I have contacted other colleagues and they are facing the same issue! I had same problem with 2 consecutive Voyager Legend's . Did you solved your problem, Thomas? Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! The fading issue has only just started in the last week. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Ive been using the Savi 8220 headset for over a year now with little issue. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! My Voyager 5200 started having problems after I updated firmware several months ago . This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. Find answers to your questions by entering keywords or phrases in the Search bar above. You can't turn this one off completely AFAIK. I have the exact same problem starting from a couple of days. Thanks for the tip. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. Or choose between two EQ settings: Work or Music mode. I did the test above (covering the noise cancellation sensor) and my problem went away. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. Pretty poor service. This is built in to the firmware on the headset itself. The sound in my headset is distorted or I can hear and echo. 3. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! any ideas what's happened? Thanks for this though. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). We are tracking an auto mute issue but it is within SFB Mac app itself. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) Now these configuration settings are no longer found in the Plantronics Hub software. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! 10% OFF. Thanks for this comment - worked for me too. 4. 07:08 PM. Wearing the Voyager 5200, tap the call button to test sensors. Special Bargains! Running in to the same issue with my Legend. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Maybe it is just a configuration on the device settings? Please log in again. Hm, I haven't experienced that through the computer, only via telephone. Your phone, tablet, or computer may not support call control functionality. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Turn off Wearing Sensor (CONTROLLER). But then shows that it isnt available not able to connect. unless it doesnt like iphones. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. This is from pressing the physical mute button on the phone. BT 600 ( 2 units) Teams call controls on jabra headset not working. How can I correct this? NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Modify your mute settings in Plantronics Hub for Windows/Mac. Kindest regards. no mute/unmute beep but using Webex Audio it does. Hey, I'm David Merritt. Jun 14, 2020 by This also worked for me but on a Voyager Edge. Click on Sound and remain in the Playback tab. After drying it now works perfectly again. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. Dec 6, 2020 by Secondly, the voice is not clearly heard to the person on other end. It continutes as long as I have a call open. It happened after the latest firmware upgrade. People comment that my voice is faint. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. SHOW DEAL. You can also use the volume on your computer to affect the volume heard over the headset. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. 03-17-2019 Freida Kirkland Ivan Grishagin. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. iPhone Settings > Bluetooth > On*. Only things I can think of is in Hub General settings you can turn off mute reminder. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 It has been a while, how is everything going? To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. Then soaked for a couple more minutes. @jeanfranco81871. Free shipping for many products! If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. So, time has passed, but the audio feedback that mute is on or off is really annoying. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. @hamburger42862. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Not on mute, software up to date. (There are ways to make it visible without it connected but that is outside the purview of this post.) Mute on/off alerts Mute reminder Headset to PC radio link . never hear a ring or beep when phone rings and voice answer doesnt work. Trying to look for alternatives now in case if there will refund be possible. But the best would be to have some configuration possibility here. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. I dont see the options in the app. 06-12-2020 06:50 AM. 5. The headset is great but the earpiece is a desaster. @vladkoretsky. interestingly the same does not work with the legend. Then randomly they will go back to working. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. I still get the annoying toasts. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. BT600). This is the third headset that they change me in warrantly. Can we please get these settings back? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. I started using it again about 10 months ago, now its failing again. Create an account to follow your favorite communities and start taking part in conversations. If out of the 1 year warranty, you'll want to order a new. If I use the laptop default, build in speaker, the issue is gone. @achaz. I have the same issue as well.
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