Be sure to write the RMA number on the outside of the box to avoid any confusion. Explore the resources below to see what else we can offer you and your pet. Please visit our store locator section here and input your town or postcode. If you exceeded $1,000 in cash purchases, note that you may only be able to receive a refund in a check by mail. If the product is still in good condition, the best option may be to resell it. Having written about return policies for the past few years, the one thing Ive learned is that no two policies are created equal. If you return the fish to a PetSmart in time of a 14 day window, then you will not be charged. Therefore, it is a good idea to check out the companys returns policy before making a purchase. All returns are subject to verification system approval. Think training collars, electric fencing and specialized training items. The restocking fee is usually 15% of the total value of the unwanted item. If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery. While kinda gross, youll need to bring back the dead fish as proof. No matter how careful you are, the tiny receipts that come with purchases can be easy to misplace. Do I have to pay to return my online order? That said, most items can be returned with or without a receipt either in-store or online within 90 days of purchase. (all You Need To Know). If you are registered with the PetSmart Treats Rewards program, it will be possible to see and track your recent orders, making it easier to return items without a receipt. 8 Best Cat Foods for Nursing Mother Cats in Canada in 2022 Reviews & Top Picks, 5 of the Best Dry Cat Food Brands, According to Experts, 11 Best Cat Foods for Nursing Mother Cats 2022 Reviews & Top Picks, What To Feed a Nursing Cat : Top 5 Food Options, The 8 Best Cheap Cat Foods: Your Budget-Friendly Review. Note that you will need the item in the original packaging, with the packing slip or shipping confirmation in lieu of a receipt. Can I put coldwater fish in tropical tank or tropical fish in a coldwater tank? Returns without a receipt or made after 30 days are not eligible for return or exchange. (head-scratcher #3). Product defects or expired product should be refunded or replaced without much issue. You will also need to bring a valid state-issued photo ID for the return and must return your pet (whether purchased at PetSmart, another store or from a breeder) to the PetSmart store where you purchased it. Also, keep in mind that you can return special orders. In this case, we will refund the price of the product in full, including a refund of the original delivery charge but not the costs you incur in returning the item to us. Without a receipt, you might get a gift card. Do you have aproduct that you need to return toHome Depot? You can return the item to your nearest PetSmart store, or contact the PetSmart Customer Care System on 1-888-839-9638. Very different return policy at home merchandise returned using plain text. 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Next, call PetSmart's Customer Care at 1-888-839-9638 and request a Return Authorization Number and shipping label. Some exclusions may apply. PetSmart Return Policy don't accept exchanges for prescription based medicinal products. Alternatively, click on the Account icon after logging into your online account. Returns for more than $250 paid by cash or check may be refunded through a corporate check process. We offer a 100% satisfaction guarantee on all own brand products (this does not affect your statutory rights). From our retail stores and grooming salons, to our vet practices and hospitals; we provide everything pets need to live a happy and healthy life. These items are not usually covered by the companys policy. If your online purchase was made with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 . To be eligible for a return at PetSmart, you will need to bring back the animal, as well as your receipt and other paperwork or relevant information received at the time of purchase. The following credit and debit cards are accepted: Delta; Visa; MasterCard; Maestro, Electron, Amex and PayPal. For example, if you purchased dog food and opened it but wish to return it, PetSmart will let you exchange the dog food for a different brand. It is important to wait at least 3 days with all the tank systems running before adding any fish in order for the environment to stabilise, to ensure the filter is running, the temperature is stable and the tank is decorated to your satisfaction. If you have purchased an order online, you can return it to your local PetSmart store for a refund or exchange. When it comes to PetSmart there are a lot of different things you can return and the best part is that they reimburse you for those returns. Who do I speak to if I have a query about my new pet? If goods are returned to one of our stores they will be able to action a refund (if applicable) at that time. You will not be able to exchange your PetSmart online purchase via mail, as it is only eligible for return. If you used a credit or debit card to pay for the item, you need to return it within thirty to ninety days. To return your order by mail, call PetSmart customer service at 1-888-839-9638 so that the representative with whom you speak can give you a return authorization number and email you a return shipping label. When youre not satisfied with a pet or pet supply purchased from PetSmart, there are a few things you can do to get a new one or get a refund. Additionally, you will need to bring a valid state-issued photo ID for your PetSmart return and must return your animal to the PetSmart store you purchased it from. You should be able to return baby formula to Sam's Club within 90 days if it is unopened, sealed, and you have a receipt. If you have a PetSmart card and received a check or have not used it to pay, then you should get your money back within 10 days, either by cash or a merchandise return card. Returns should be made within 365 days of receipt and in original, undamaged packaging. You can exchange your unwanted items or receive a full refund if you bring along the receipt. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. The company provides customers with a generous policy that allows them to return unwanted items. Made with in California 2023. A regular clean out not only provides a hygienic and safe environment for your pet but also the ideal opportunity to bond with them and check them over. Please visit our store locator section here and input your town or postcode. Awesome experience, go Petsmart. As long as the cage is still in new or salable condition you can return it. There are several different types available, but they all perform a similar function. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment. Also, youre on the hook for the return shipping charges unless the reason for the return is the fault of PetSmart. Your closest stores will then appear.and input your town or postcode. Please visit our store locator section here and input your town or postcode. FREE Standard Delivery for orders over 35, FREE Collect in-store from over 440 stores. Note, in case you were wondering, they wont accept returns at all if the item is sealed. Once your order is sent out from our warehouse, please allow 12 hours for the tracking number to have been logged in our couriers tracking system. Sales Final products can't be returned or exchanged. In the meantime we have our most popular products from store on the website alongside some great online exclusives. Please refine your selection. (2023 Guide), Does Walmart Remove Watch Links? PetSmart accepts returns for items in good condition, with the deduction of shipping, gift wrap, and other additional costs, as of 2023. To return or exchange an item without receipt, you are required to present a valid photo ID (Canada, U.S., or Mexico Driver's License, Canadian Provincial ID, U.S. state-issued ID, Passport or Military ID). $145 got me the battery online but when the mower wheels fell apart and were irreplaceable, I was able to return the like new . If making an exchange, any positive balance will be refunded in the original form of tender. Some items cannot be returned even if you have the receipt. Call them on 0800 328 4204. Return with receipt over 30 days or without receipt may receive an exchange or a Merchandise Return Gift Card for the current selling price. NN4 9BA. Alternatively you can email us at cservice@petsathome.co.uk Home Depot Return Policy without Receipt (2023 Updated). The pots of these plants are usually marked with a yellow sticker. How old do I need to be to purchase a pet from you? Your return should include a copy of your receipt, a copy of your packing slip, the product(s), and a brief description of why you are returning the item(s). The duration is usually ninety days. Can I Return An Item Without The Box At PetSmart? We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return. (Full Guide), Sams Club Mattress Return Policy (2023 Updated). You will also have to pay the return shipping costs unless the product is faulty or sent to you in error. Please see details of our commitment to reducing waste and helping the environment here. PetSmart will accept returns of items that are in good condition with the deduction of shipping costs. Can I return a dog crate without the original packaging? Please visit our store locator section here and input your town or postcode. Does my local store stock a particular item? In case you have purchased an item from the PetSmart online store, you have a few ways to return it. If you have and you are still not receiving information please call our Customer Service team on 0800 328 4204 between 8am 8pm Monday to Friday or 9am 5pm Saturday and Sunday. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. However, some items cannot be returned, even if you have the original receipt. Petco has a 'no questions asked' return policy. In addition to this we provide a 12 month guarantee on all products sold in store. Also, some PetSmart locations will ask you to bring back a water sample and could deny your return if your water tests unacceptable for fish. These can be used as proof of purchase and are usually sent at different stages of the shipping process. PetSmart Return Policy In 2023. Please enter a valid order number and email address. We use general guidelines to determine how many fish are suitable for an aquarium. Please call our Customer Service team on 0800 328 4204 between 8am 8pm Monday to Friday or 9am 5pm Saturday and Sunday. Even if you didnt use your card to make your purchase online or have it on you, you can take your PetPlus card with you and use it at any time to make a return at one of our shops or through an online system. Previously it was known as the Petco. Bank. Answer (1 of 3): As long as you have your receipt, you should have no problem returning the item. Please wait 2 working days for orders that have been shipped via DPD and then, if the remainder of your order has still not arrived, please call our Customer Service team on 0800 328 4204 between 8am 8pm Monday to Friday or 9am 5pm Saturday and Sunday. This includes items such as tools, materials, and appliances. To find out more about the cookies this website uses, please see our Can I return a dead hampster to petco, if so, do I have to take the body in so they can see or can I take pics, so I can properly bury the poor little thing? However, if you do not have a receipt and wish to make an exchange, any outstanding balance will be returned to you in the original form of payment, such as cash or card. Or: Lets break it all down so your next PetSmart return is a little bit easier. However, it is common practice to produce the original receipt when taking something back. We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a refund. Make sure that the product is properly packaged and is covered by the returns policy. Ask the Reader: Whats been your experience with the PetSmart return policy? Coldwater fish: 0.5cm of fish per 1 litre of water, Tropical fish: 1cm of fish per 1 litre of water. If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount. If you paid for the purchase using a debit or credit card, your purchase can still be verified. The merchandise return card at PetSmart cannot be redeemed for cash and can only be used at PetSmart. Suggested site content and search history menu. Please do not throw items marked with this symbol in your bin. Healthcare. If you have purchased live animals from PetSmart such as snakes, iguanas, hamsters, and similar animals, you can return them to PetSmart within 14 days after the purchase. Right. Mattresses aren't eligible for returns or exchanges. A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. What Does PetSmart Do With Returned Items? Petco has a very accommodating return policy. This is a good option if you purchased an item through the companys website and cant head to a store. If the policy period has expired or you have lost the receipt, your request may be rejected. All returns are subject to verification system approval. So, if you do not have the box at PetSmart, it is possible that you will be denied a return. You can then top it up when you return to the store using cash. Call the store and see if you have any options. Please call our Customer Service team on 0800 328 4204 between 8am 8pm Monday to Friday or 9am 5pm Saturday and Sunday. " Walmart is another retailer with a good return policy," Sims said. The value of the item you are returning will usually be returned straight away. If you wish to return any item to PetSmart, you can return it by showing the receipt. Alternatively, you can speak to one of our friendly, knowledgeable colleagues in store click here to book a Nutrition Consultation online, or give your local store a call. Why do I need to wait 3 days to add fish to my new tank? To learn more about PetSmart policy, you can also check our related articles on PetSmart dog food return policy, PetSmart coupon policy, and the PetSmart exchange policy. You present a valid, government-issued photo ID that has not been altered in any way. Make sure to return these items to the same store where you purchased them. Quite simply, fish live in an enclosed environment, a filter therefore behaves like their life support system, it traps any large waste particles, breaks down invisible fish waste products, and usually aerates the water for them to breathe. Yes. If the food is unopened you can exchange it (with your receipt) within 60 days of purchase. Some stores may be able to accept a return without a receipt, but this will be based on that store's management decisions. If you have purchased animals from PetSmart and it has not been a live animal (e.g. So, lets learn all about the Home Depot Return Policy without Receipt. In the event of a return, you will only be refunded the amount paid.