they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Its nonsense in most cases and one should be able to continue with an office space. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. + Free Sample of Insurance Cancellation letter Template. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Best regards,Michelle SpireAssistant Global Customer Service at Regus. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. They are thieves and scammers! What steps can we take to get out of this contract and prevent them from suing us for the rental? I will be taking legal action if this is not returned within 28 days (31/03/2023). I look forward to receiving more information from you. 2023 Trustpilot, Inc. All rights reserved. Call us Buy now 3. This is a very unprofessional way of handling the situation as this concerns health and safety. Also they thretaten u with debt collector and give all ur personal data for them. This will surely increase the credibility of your complaint. Sometimes they don't see my payments and kick me out of the system. The global pandemic has hit lots of businesses in different ways. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Transparency is very important in everything that we do. The payments have since been sent to . We sent them proof by email confirming that we could use the machines. Unfortunately not. You will regret signing with Regus. I cannot stress enough the lack of professionalism and poor service. THINKPODs are available only in selected locations. Please email me at Lorraine.brule@regus.com with your company name and details. Fully equipped spaces for gatherings of any size. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. A member of my team has already contacted you and discussed the situation. Assistant Global Customer Service at Regus. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We apologise if for any reason you didnt receive these reminders. I have had no regrets having my office here and am committed to staying with them. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Assistant Global Customer Service at Regus. Oh yes. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. We call this the "Veeto Demand" period. I only need to book workspace occasionally - why should I register? Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Thank you, Regus flagged this review for containing harmful or illegal content.Read more. Same here. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. The answer is: it depends who you ask. If you don't reply to that email you get locked into a contract. If it has been longer than 30 days, please get in touch so we can investigate further. She said it reverts to a month-to-month, but to review the Membership Agreement. It then states that you must provide this written notice at least three months before that end date. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Does anyone know how to get the GBP payment back? ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can start your agreement on any day of the month. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. I have been renting an office space at Regus in Kings Hill for over 12m now. Required fields are marked *. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. {Name of the recipient} It was a nice experience to be able to associate with the Church for so long. However, we will ask you to go through some security steps as part of our fraud-prevention policy. So when it"s important for them to sell you, there is a person to speak with. Orangetheory has a 30-day membership cancellation policy. I had an error with their billing department which was 100% their fault. Askcenter staff for availability and pricing. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information She advised me to consult the Agreement, which I did. They charged us for three months after we cancelled in August. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Best wishes, Its a very common part of a business when providing goods or services to customers and then not receiving payment. I really thought that this company would be a good option for expanding our business. When I called the number to sort things out, the number was disconnected. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Using Solstice Conference to link video call to the equipment in a meeting room. This company bills you for services you do not use. My expressed intention was to rent space for 1 month and for a quoted price of $650. Our membership options give you the flexibility to choose how, when, and where you work. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Without further options, I contacted my credit card company and they put a stop on the payment. You need to enter CC details for Dragonpass, but not necessarily MyRegus. And again, there is simply no legitimate reason for this. From,Hedy GreeneAp. A year later I re-opened another account for again a years time. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Case reference number: C-6953809-Z0V3 I would like you to please confirm the receipt of the letter and the cancellation. Global Customer Service at Regus, They auto renew your contracts without your permission. Not most people, I bet. Trustpilot is assessing this review in accordance with our flagging process. Originally, total costs 20k THB, but end up with 50k THB. Guide to the DragonPass lounge membership program. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. When you sign up for a monthly experience, you are assured that you can cancel anytime. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Restoration Fee - $290 ($3.50 per square foot) We continue to pay every cent owing, but are delivered sub-par for what we are paying for. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. This was not pointed out to me when I signed up for my virtual office. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Assistant Global Customer Service at Regus. Some of the staff that work the front offices are nice but the good ones leave quickly. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. She basically copied and pasted the same response she has given to other customers about the terms and agreement. I have never experienced such horrible customer service! Hi Andrew, at least on my Regus account I am not required to have card details entered. I didn't know if the transaction actually went through. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Find out how we combat fake reviews. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Do not do business with this company. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. If we . We offer a number of different membership options. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. I wish I never did business with this company. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Assistant Global Customer Service at Regus. Michelle Spire What Regus did: I have tried ending my service with Regus but they won't allow me to end. You're going to be billed for an entire year. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Why have me sign a contract if you aren't going to keep your word? Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Questions and answers about starting, owning, and growing a small business only. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. You have not been charged fees for no reason, you have been charged correctly. Can I roll any unused coworking and office days into the next month? Try ipostal1. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. They shut down my location with 2-day notice and then cancelled my agreement retroactively. DO NOT BE FOOLED BY UPFRONT LOW PRICING. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. 279 Viverra. {Contact Details}. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. I would love the opportunity to help further but havent been able to identify your account. I had expected to be required to pay for 3 months through 2/28/22. This answer was rated: . With office and coworking membership, can I keep using the same private office for consecutive days? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. If travelling as a couple do we need 2 memberships? Go to. We hold a pre-authorisation charge of GBP14.75 on all new registrations. It shows 16 British Pounds per top-up for me. I paid for the service up until that point. Michelle Spire For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Verification can help ensure real people write reviews about real companies. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Lorraine Brule It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Click End Membership. please give me my refund. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Company Name: Carrie Jaffe or Accurate Assessments of San Diego In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. So, I would like to request you to cancel my membership with you kindly. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. I have now joined acquire and Regus. Deplorable behavior by Dr. Carrie Jaffe. It is also worth checking that our emails are not landing in your spam folder. Go to this page in your computer's web browser. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Absolute disregard for tenants. Read this thread and my post on what to do to defend yourself You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Any service that you do not require can be opted out through your online account. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In conclusion, careful when u sign with regus. but when u need support / CS to talk and solve ur problems its literally non existant. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Regus helps businesses find and create the right workplace for their people. Prior to any renewal, our customers receive courtesy email reminders. Hi Hannah, Im sorry if you felt the need to escalate this. Your termination will be automatically confirmed by email. Hi, is anyone aware if this is still valid and if any issues occurred? Lorraine Brule Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good).
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