If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. No. No, you can continue to use your mobile ticket. How do I arrange for a new membership card to be sent out? You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. You can access specific privacy information for Friend Spotter . Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. . I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. There are no guarantees. How do I find my tickets once they are in Passbook? This means that for each event, tickets become available in order of best seating according to the promoter. When attending the event ensure you can present your card on request. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. What happens if my phone is out of battery or my network coverage is low when I get to the venue? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. An Ed Sheeran fan shared a screenshot of their Ticketek message. If magnified, the display may be blurry. Invitee B starts purchasing two seats from hold. Methods of collection and/or delivery will be available when choosing your collection/delivery details. If you would like your event to be one of these, we would love to hear from you. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Juniors aged 7-14 years are entitled to purchase a junior ticket. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Limitations on number of tickets purchased. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? The original expiry date still applies to any balance remaining on your voucher. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. The email account that the message has been sent to is closed. Tap "Add to Passbook" at the bottom of your mobile ticket. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Sign In Join today Please note: AFL House is currently closed to the public. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. In most cases, tickets must be returned to the place where they were purchased. Can I request a refund if I accidentally selected the Refundable tickets option? You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. This allows the Friend Spotter feature to link your seat location with your Facebook friends. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Are Refundable tickets available through Ticketek Marketplace? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. I had the opportunity to study abroad in Australia during the summer of my Junior year. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Is there anything special I need to do when I get to the venue to scan my mobile? No, only Mobile Tickets can be added into your Passbook. Where do I select Mobile Ticket delivery? Can I buy tickets if I am based overseas? No, the credit card pre-fill feature simply gives you the option to save your card details. Your barcode will be on the first page that opens (the homepage). Discover New Events. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Once you have logged in, update your information. Will I see personalised content on the mobile site? If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. On arrival, simply present your mobile ticket for scanning to gain entry as usual. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. More information relating to mobile ticketing will be communicated in the lead up to the season. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Yes, if you don't log in you will see a selection of national events. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. You will need to provide some form of ID so that staff can access your Ticketek account details. iPad, tablet PC, laptop) to gain entry to an event? These tickets will be cancelled and reissued in the name of the new ticket owner. How long are my friends seats placed on hold? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. What happens if I forget my phone or my battery dies at the venue? They will be assigned the seats nearest the original purchaser. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes - there should be no issue using a phone that has a clear screen protector. Tap the trash can at the top right of the event pass to shred the event pass. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Check you can log in and have your passwords ready. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. endobj All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). How can I find AFL Membership on a match day? We also regularly monitor our ticketing system for suspicious transactions. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. How do I add my mobile tickets to my Ticket Wallet? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . chevron_left. Why does Ticketek want to access my Facebook details? My Ticketek Ticket Delivery. Am I able to 'top up' my Ticketek Voucher with more credit? 13+ - Adult Ticket. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. 4 0 obj Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Choose the best delivery option that suits you. What will happen if the barcode is sent to a non-smartphone? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Tickets can be purchased via our website here, or over the phone on 1300 722 515. How can I get Ticketek to sell tickets to my event? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Who is entitled to a concession or child ticket? Tickets will not be issued to persons other than the credit/debit card holder. You will get an error message if you enter the Voucher ID incorrectly. The obstruction varies in different venues. What happens if I purchase multiple tickets and haven't received them all? How do I find out the expiry date of my Ticketek Gift Voucher? Can event notifications and location services be turned off from the Ticketek app? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. There was a problem with the email server that the message was sent to. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. endobj Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Once you have selected your ticket(s), there is a time limit of. Please refer to Ticketek's. % You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. You will receive an Order Confirmation via email immediately. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? to then often have to go to their desk at the venue to follow up the issues. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Be sure to select the discounted 'member' ticket. Some pages may contain a virtual tour and a seating map for that venue. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Can I forward my Mobile Ticket to a friend? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Your barcode to access tickets is generated upon your renewal. <> Can I request a refund if I change my mind about attending the event? When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Can I use a device larger than a mobile phone (e.g. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Ticketek will only mail tickets to the residential address of the credit/debit card holder. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Note that Mobile Ticket delivery may not be available for every event. My Ticketek; Gift Vouchers; 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Version 5.22 B82 R0 To do this, please check the 'keep me signed in' box when you log in. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Upload your ticket. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. I ordered a lanyard with my ticket purchase, when will this arrive? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Hello fresh has an offer on Ticketek, which is a scam don't click it . Full Ticketek Refundable terms and conditions of sale can be viewed here. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. How many tickets can be delivered by Mobile Ticket delivery? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Their barcode will then be on their homepage. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? The example above is for an adult barcode. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. This is just another way of conveniently storing and viewing your mobile tickets. All rights reserved. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. How do I request a refund if I have purchased Refundable tickets? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Do I need to be logged in to see 'My Events' and if so how do I know? Their customer service to follow up and right the problems is poor. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Check your billing and account details. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 What qualifies as a concession ticket? Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) All refunds for cancelled or rescheduled events are managed by Ticketek directly. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Enter the required information in the fields provided. What if I need accessible seating? General Admission (GA) is an unreserved section/event where seating is not reserved for you. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. For more detailed instructions on reserving a seat, please see our help page here. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. All rights reserved. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. "The @Ticketek _AU app has crashed - right before Ed Sheeran. <> To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type.
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