Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. It is highly recommended to call the police even for the smallest of damages. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You will have to leave a deposit for the fuel. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. 2023 Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your voucher will clearly state the address of your vehicle supplier. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Powered by, We use cookies to give you the best experience. Reduce your carbon footprint by selecting a greener car hire option. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars customer support is available 24/7. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Read more from https://www.wisecars.com/en-us/reviews. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you cannot find the confirmation email, please contact us via our website. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Alternatively, just sign in or register using your Google or Facebook account. Their cancellation policy is flexible and their customer support seemed quick and very helpful. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If this is the case, it will be clearly stated on your voucher. It was very easy to make reservation and booked a rental car in a few minutes. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. provided by the customer's credit card company. The Car Rental Company must give its consent to repairs and replacements. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. We do not delete personal data on the request of a third party. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. So you can bag the best deal with total flexibility to change your plans if you need to. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. In such circumstances, we will cancel your booking with no liability whatsoever. Amendments can only be made up to 48 hours before the pick-up time. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If additional information is required, the process may be extended for another 28 calendar days. Dominik B was very helpful and nice.However the site is not the best. They may be needed if you wish to make a claim. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Please note, under no circumstances is the fuel included in the rental price. Please read carefully the terms of the Car Rental Agreement before signing it. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Consider the cancellation policy. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars is not liable for services or bookings not full-filled due to force majeure. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If additional information is required, the process may be extended for another 28 calendar days. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Dear Sara,Thank you for contacting us! Wisecars will not sell or rent any personally identifiable information. Expired or provisional licences will not be accepted. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Please note, we only delete personal data on the request of the individual. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Due to this protection, it cannot be read by any third party. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If not, you will need to purchase the cover at the car rental company counter. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars does not own any physical locations or offices. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. All related documentation must be kept if an insurance claim is submitted. Verification can help ensure real people write reviews about real companies. Wisecars does not own or operate any Car Rental Companies. All rights reserved. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Fill in your personal information and state what you wish to cancel or amend. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. When you return your car, the car rental company will check it, and charge you for any damages. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. This information must be sent via email and give Wisecars the relevant details of the incident. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Minimum age requirements on larger cars may also be higher at some locations. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. ago You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please read the following to know what is included/excluded in our coverage offers.
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