Swipe to the left on where it says "Home" and tap "Remove". Press question mark to learn the rest of the keyboard shortcuts. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. On your PC, search for %appdata% in the taskbar. User profile for user: The images are in Dutch and have not much meaning other then . *Dolby Vision Enhanced Compability turned on (Hue Box)? Yes, but it only recognizes when it is HDR. However, how to do if the method doesnt work? I got the same issue. Theres another problem that has to do with how you set up your Hue Sync Box. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Once those devices are good to go, youll need the Hue app. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Sometimes goes off unexpectedly then has to be synced again. Apps are complicated pieces of software. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Your email address will not be published. Required fields are marked *. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. The system is composed of two standalone units, which are an app and a physical box. Luckily, there's an easy way to fix this. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. You can also just wait it out. Hold the option key to show the Library folder. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. When the connection is confirmed, tap Search . Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Honestly considering a return. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Any help appreciated.Seems to drop the connection every twenty minutes or so. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Here are a few of the most common issues with the Hue Sync app. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Would anything change if you used an Ethernet cable between your router and the Hue bridge? See all the updates weve made to the Hue sync box to improve the surround lighting experience. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Copyright 2000-2023 M2N Limited E. & O.E. provided; every potential issue may involve several factors not detailed in the conversations Wait 30 seconds. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. 6. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Is Philips Hue Z-Wave or Zigbee? Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. These devices allow you to have your Hue smart lighting react to music, movies, and video games. However, it just supports 60Hz inputs currently. If you have not created one, you can do so in the Hue app. This site contains user submitted content, comments and opinions and is for informational purposes Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. You also can keep the old installer files like Hue Sync Apps on your computer. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. The Sync Box supports HDMI. This software allows the lighting system to react to the media youre playing on your computer or phone. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. I dont have either of those options visible in my Apple TV settings when Im told that I should. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? To solve the problem, consider removing and reinstalling the same version again. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? But you can rollback the version if you dont want to wait. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). The Hue app is the central control for all of your Hue devices on your smartphone. I run my Xbox One X through the the play sync box and it supports. ShYnNoK. I am using a DisplayPort to HDMI cable. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). For a better experience, please enable JavaScript in your browser before proceeding. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. 1 Home Entertainment Tech Resource. Does the Sync Box come ON when the TV is powered on?" The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. No, * Image on the television? ask a new question. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Refunds. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Youve probably already guessed the solution here. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Description. Learn more about brightness. 4. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Obviously the lights won't sync because the hue sync is not connected. Lets Find Out! Is there a way to force the Apple TV 4K to send Dolby Vision? Aug 22, 2020 6:17 AM in response to ShYnNoK. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. With our lights, sensors and switches, you can make your house the brightest home on the block . Good question. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. So, it would seem I'm the only one having this issue. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. JavaScript is disabled. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. They recommended I change the cable between the Sync Box and my TV. Setting the input device (Roku) to 1080p resolution makes the system work. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! My Smart Plug Keeps Turning On (or Off) By Itself! Open the Hue Sync mobile app. This is the first app youll need. We and our partners use cookies to Store and/or access information on a device. You can open it by typing %appdata% in the taskbar. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Now you can try to downgrade back to the previous version. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Your email address will not be published. Turn off Dolby vision when using sync box works. Can we ask, have you tried any other configurations? All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. What is different about the Apple product that it doesnt work? Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Find the Hue Sync app folder and delete the data inside of that nested folder. Go hands-free with voice Thank you for using Apple Support Communities. Thanks and good question. Ive fixed it. Any help appreciated. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M.
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