U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000042393 00000 n Learn why we use cookies and how to manage your settings. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. When typing in this field, a list of search results will appear and be automatically updated as you type. This site uses cookies and by using the site, you are consenting to this. The best partners. Learn why we use cookies and how to manage your settings. Want more insights every month, delivered to your inbox? 0000017350 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Custom built to solve your specific challenges. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 0000010205 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. amazing customer Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. H\n0y 0000005364 00000 n The result is a dizzying array of challenges for companies and government entities alike. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000002042 00000 n 0000121522 00000 n Clarabridge Engage is now Qualtrics Connect. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Humanify(R) @Home. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. We help you design, build, operate, and. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. About Us. Get the agile tools to transform your total experienceone stage at a time. 0000116041 00000 n 0000031578 00000 n What are two TTEC engage products? CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000005907 00000 n Contact Center Automation Tools and Trends READ THE ARTICLE. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000004769 00000 n They frustrate consumers and can hurt your brand. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. About Us. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 0000016806 00000 n ", Marty Deghetto will retire from TTEC on November 2, 2020. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Business transformation begins with innovative customer experience strategy and insights. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000017539 00000 n When you have a great customer experience you know it. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. _? Learn what we've learned from a resource Get the agile tools to transform your total experienceone stage at a time. 0000022600 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000021388 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Contribute ideas and improvements for software products . 0000156137 00000 n It also provides tolling and transportation. 0000163153 00000 n The Company provides . Reduce cost and improve CX with recommendations from your front-line employees. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000124324 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). READ THE CASE STUDY. time keeping apps, and training on client products and procedures. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. strategies for right now, Top customer service Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. The result: Customer experiences that feel human even when they are not. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. 0000000016 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. customers? "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Gain a competitive advantage through automation. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . I have undertaken formal Genesys training on both products. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . 0000006709 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. News Mar 2, 2021. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 0000009833 00000 n Our industry specific CX solutions can help. 0000032457 00000 n Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Subscribe to our free digital CX publication, the Customer Strategist. 835 0 obj <> endobj xref 835 69 0000000016 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000194296 00000 n library that's as agile as we are. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Yes, it is possible. One that tells you what happened in the past. Subscribe to TTEC's eNewsletter, Dialogue . Elevated. Understand your customers on a deeperlevel. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000119471 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream %PDF-1.4 % 0000006467 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Consumers choose where, when and how they interact with you. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. When it comes to your customers, only the best technology will do. Financial highlights for the two segments are provided below. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ For 40 years, our business has been helping companies make their customers happy. Find and engage customers across all channels. 0000116155 00000 n 0000006062 00000 n A customer service outsourcing company announced that it will expand contact . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. We make it a point to make sure all our employees feel valued and . We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". 0000024733 00000 n And that is a smart move. 0000002238 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000116240 00000 n Tuchman continues, "I'm more excited than ever about our business. It operates through two segments: TTEC Digital and TTEC Engage. 0000040915 00000 n 0000026716 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Messaging saves the day with faster support and increased productivity. 0000003025 00000 n We combine leading technology partnerships and the CX expertise to enable your success. Learn why we use cookies and how to manage your settings. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000009072 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. The people, processes, and platforms to optimize your contact center. Omnichannel, CRM, Automation, AI, we have them all. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. from 8 AM - 9 PM ET. Please indicate that you are willing to receive marketing communications. Design your CX to eliminate pain points and reduce churn. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. and reduce cost to serve. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. 0000007344 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Reduce cost and improve CX with recommendations from your front-line employees. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000002727 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. )~&njp~~? Eliminate friction and create value . We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? About Us. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. . 0000194413 00000 n Custom built to solve your We caution you not to rely unduly on any forward-looking statements. optimize CX. Customer experiences, from marketing to sales and service, are now reflections of the brand. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Engage. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Disconnected systems create disconnected customer experiences. hb``Pf``AX8> 9K?0bF "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Do Not Sell or Share My Personal Information. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000028129 00000 n The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. "I am thrilled to welcome Shelly to the TTEC family. Forward-thinking companies view customer experience transformation as an investment in the future of their business. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Optimise your contact centre Learn more. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. Elevate your sales team through sales outsourcing, including a customized growth services playbook. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream One that tells you what is happening in the present. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000004257 00000 n 0000124950 00000 n 0000008880 00000 n 0000029878 00000 n 0000002397 00000 n fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? We combine leading technology partnerships and the CX expertise to enable your success. The best outcomes. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 28 0 obj <> endobj xref Regardless of the products . Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. 0000042702 00000 n 0000030939 00000 n r\a W+v%J+aW] v%* You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Your customer's journey, guided by technology. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000163192 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Omnichannel technology that delivers personal CX at scale. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. CE1Q "I am excited to welcome Chuck back to the TTEC family. 0000194335 00000 n TTEC is proud to be an equal opportunity employer. Fourth Quarter 2022. journeys, 5 digital transformation
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