trugym customer service

Your experience matters. Awful!!! The machines, if broken are repaired quickly. It does seem that there are other members who have also not been refunded. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Absolutely flabbergasted of the audacity and attitude she had with me. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. This gym is great! Also more weight clamps are needed as there aren't enough for the machines and free weights. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Completely recommend this gym for any women that are looking for a great gym for good value for money. How many stars would you give TruGym? However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Top gym with great facilities and friendly staff that are always willing to provide support and advice. This gym is great! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. How many stars would you give TruGym? How many stars would you give TruGym? Apparently it broke down three years ago and has not been fixed. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 81-100 Reviews out of 267 The branch (Chatham) don't even answer my emails now! My contract expired and I cancelled my membership. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. | Read 41-60 Reviews out of 265 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Your cars are not safe! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. No matter how many times I try to contact them I never get a response. kept it quiet from staff aswell ! I am still waiting for a refund and the information about the instructors.. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Trugym luton are refusing to refund me 200 of my hard earned cash! THE WORST customer service i have ever had the misfortune to encounter. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. I asked for complaints procedure for head office and that was also denied. beyond me , they have sullied their name. Joke of a place. It goes against our guidelines to offer incentives for reviews. there are no fitness classes like totally shredded in the evening. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Awful!! Here are 8 tips for writing great reviews. I have been trying to contact them for a refund for months and have been completely ignored. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Submit an enquiry or refer a friend to truGym today! Once my payment went through I got an email saying that they are closed. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. For businesses Categories Blog. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Literally just paid for a day pass as the website said they were still open at stevenage. Join the 244 people who've already contributed. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. | Read 241-245 Reviews out of 245 Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! They are still charging me 6 months later and now have sent me a bill for over 50!!! A positive and social environment to train and meet people. Went there this afternoon and there was signing stating the gym was forced to close. How many stars would you give TruGym? Here are 8 tips for writing great reviews. If you like swimming, prepare to be hugely disappointed! I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. In the meantime, they have been taking money out of my account. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! We also ensure all reviews are published without moderation. Consistently fail to keep to their own opening and closing times. I was asked if Id like to suspend or cancel my membership. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Would definitely recommend to a friend especially with the ladies only facility. 14 Customer Service Resume Examples for 2023. Not a problem there are always teething problems. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Understandably very angry!! Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. | Read 21-40 Reviews out of 266 Poor customer service and conflicting information provided by staff! I email head office never got a reply. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . How many stars would you give TruGym? I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. This review is on the company and not the local gym. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. False advertising! Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Been coming here for many years and have always found the staff very pleasant and welcoming. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Companies can ask for reviews via automatic invitations. Awful!!! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Fuming to be honest. This company doesnt care about its members, its purely about money for these people. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Cancelled after one year membership. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. In reality this was my experience. Required fields are marked *. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Do you agree with TruGym's TrustScore? This year I registered again with a different email address. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Awful!! We use dedicated people and clever technology to safeguard our platform. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. We also ensure all reviews are published without moderation. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Complaining to TruGym is difficult. Your cars are not safe! Published on: January 2, 2023. Its not worth the money that I am paying now. Your experience matters. Maybe they could squeeze in another floor mat area near the gym balls. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Good equipment. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. CON's / The gym is a mess! a nice open plan gym. not enough space for stretching n exercise. Head office failed to respond to emails! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I tried to speak to the gym they said there was nothing they could do. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . This was a friendly gym in Boston Lincolnshire. The timings of the place are good too accommodate all women there. Be friendly. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I signed up back in August, waiting absolutely ages for it to open. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Save your money, go elsewhere. Join the 263 people who've already contributed. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Very shocking, and it looks like I'm one of many many cases.

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