Scottsdale (headquarters) 1365 N. Scottsdale Rd. Discipline and setting expectations of yourself are key to working from home. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. It was as simple as they said, adds Myers. Ditch the paperwork and endless manual tasks. Customers sometimes need to speak with a live agent. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Go Further; Marketplace. Apr 04, 22 (Updated: Sep 19, 22) Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops: Flexibility. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Across the country. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Guide customers through the claims process. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. The background check requires a $24.99 processing fee paid directly to our vendor. We've been partnering with Liveops since 2010 for all our inbound needs. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Login. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Money is amazing, but like every job there are flaws. Single Sign On. See all features. We use cookies to improve your experience on our website. Login here. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Norton 360 with LifeLock helps keep your digital life safer. Developer Center. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Unfortunately they dont pay a minimum per hour like other companies. This means you can choose when, where, and how often to work! Submit an application for an available virtual contact center opportunity. Liveops SWA Array Overview This app integration supports Single Sign-On. Learn more Tax Support Provide support to users of top tax software providers. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Status. We couldnt have done it without Openforce. Liveops Okta. When I started it, my team said, Youre crazy. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Organizations. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. View our background requirements here. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Improving Peoples Lives. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Take our quick quiz and well recommend our top client matches for you. With Okta we're able to quickly deploy tools to new employees. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? fits your experience, personality, and preferences the best? Gift Matching Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Companies across a variety of industries trust Liveops to provide virtual contact center services. Some clients also pay commissions. Want to become a Liveops agent? They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Independent Contractor management Ditch the paperwork and endless manual tasks. Documenting details of calls and customer interactions. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Cons are having to provide your own equipment. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. I still love it., I strongly recommend not working for this company. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. By Veronicas pandemic story is unfortunately all too common. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Support. McAfee and Norton were almost a tie but by far the most popular amongst agents. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Hello, Liveops. This means you can choose when, where, and how often to work! Creatively solving problems. Earning potential. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Copyright 2023 Liveops, Inc. All rights reserved. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. To find out more, read our Privacy Policy and Cookie Policy. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Goodbye long commutes, rigid schedules, and busybody managers. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. I like feeling like Im helping people all from the comfort of home. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Universal Login. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Learn about Liveops Enterprise Solutions Click Here . Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Want to become a Liveops agent? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Qualify and onboard contractors in record time. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Different programs have different pay structures. Please enable it to improve your browsing experience. All rights reserved. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . process. Functionality Add this integration to enable authentication and provisioning capabilities. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Log in. Keep in mind, the more you service, the higher your earning potential! Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Avoid Recruiting Scams Forgot password? Support. OR Look in your activation email. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Find Out How & Apply . Onboarding employees has become much more efficient. Liveops offers work from home in customer service and sales. Users verify their identity by . ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Connect contractors to affordable commercial insurances. Rather, you are self-employed meaning you work for yourself, or your business. Life doesnt always run on a schedule. One where youre provided with free warm leads? Across the web. Outspoken. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Work confidently with real-time chat support, tech support, business tools and professional development workshops. Liveops Nation - Virtual Call Center Community. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. You can also manage cookies in your browser settings. View our background requirements here. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Flexibility. Enjoy the freedom and flexibility of being your own boss. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Use your email address or username and password to sign into your WebCE learning center account. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Improving Peoples Lives. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Well learn about your business and help guide the best solutions based on your needs. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales You don't necessarily have calls every . As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Everyone else we spoke to claimed they were cloud-based but they weren't. We use cookies to improve your experience on our website. Learn More. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Join the revolution of the modern contact center! Group Linking Link Okta groups to existing groups in the application. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Earning potential. Flexibility. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Not sure which client opportunity (or opportunities!) Login. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Pay, Vacation time, You get to work from home. We understand the complex nature of managing independent contractors. Reach out to us. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Openforce simplifies your contractor management processes by providing a single platform solution. Then Liveops is looking for you! He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Click herefor technical info. Attack Protection. Suite 390. Liveops is a recognized thought leader in the virtual contact center and customer service industries. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Learn about Liveops Enterprise Solutions Click Here . Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Set your own schedule to work around your life. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Read more. I wish there was some type of base pay. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Earning potential. Thats up to you. Okta was leaps and bounds ahead of all the other providers, says Myers. Want to give someone something unique this holiday season? Actual earnings may vary depending on client opportunity and support required. Login to know the status of the ticket. Main hustle or side gig its all up to you. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Keep contractors happy with accurate payments on time, every time. Whats it like to be self-employed and provide virtual contact center services? GROW YOUR BUSINESS When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Username or Email Password. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Pros. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. . Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Easy global collaboration. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Independent Contractors are responsible for expenses and control their profit and loss. The sign-in URL is the web address you use in your desktop browser to access your company portal. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Intelligent Our developer community is here for you. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Browse case studies, customer service tips and other helpful resources for enterprises. FLEXIBILITY AT SCALE. Want to become a Liveops agent? The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Forgot your password? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Consider holiday gift experiences. ; The user selects the Duo Security option. Assist customers with orders, questions, and returns. Quickly assessing customer needs and providing sound solutions. Help patients get the most out of treatment plans. Community. Remote work is undeniably popular and LiveOps offers that. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Have additional questions about applying? Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Find ready-to-work contractors where and when you need them. Also the hiring process is long and it's unpaid. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Login - LiveOps Inc. Scottsdale, AZ 85257. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Liveops is a legitimate company. Managing multiple systems, programs, and screens simultaneously. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Submit ticket. We'd have had to build out a lot of infrastructure. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Come on board! Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. REDUCE RISK Rest assured your contractor compliance is always audit-ready. To find out more, read our Privacy Policy and Cookie Policy. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Are you an employee? I don't mind the extra training if they had compensation for it. Love the flexibility of the jobs, but wish training was paid. Unlimited Flex Vacation New Parent Leave Protection. Pros. Liveops is a recognized thought leader in the virtual contact center and customer service industries. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Mobile first. https://join.liveops.com/work-from-home-call-center-jobs/ This was a tight category! Login to know the status of the ticket. Yes! Keith Myers, SVP Business Technology, Live Nation. A wide array of jobs -- many of them well-paid -- don't require a degree.. But, the site does not guarantee that youll take calls during those hours. Submit an application for an available virtual contact center opportunity. Which equals no money! That syncs to Okta and then that person cannot access any applications. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. If there are system issues, you will not get paid. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Liveops | Okta . Find Out How & Apply . Health, Dental & Vision. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Earning potential. The only downside is a lot of training without pay. . Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. The background check requires a $24.99 processing fee paid directly to our vendor. Work from home. Build a thriving work-at-home business providing remote customer service for top brands. Liveops Nation Login. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Apply now and a member of our team will work quickly to review your application and provide next steps. Its why weve led the industry in virtual flex agent services for more than 20 years. Then, this is the place where you can find some sources which provide detailed information. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Live far from an urban center? Once the Openforceplatform was in place, a major pressure point was released. Is Liveops nation legit? We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Login to track your existing support requests. Submit ticket. About Liveops Employee benefits & perks. Apply now and a member of our team will work quickly to review . Grow your home business through Liveops client network, working with the brands you know and love. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Not everyone will be as precious with your business as you are. Copyright 2023 Liveops, Inc. All rights reserved. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. It had to work on any device, including mobile phones, and it had to be entirely cloud-based.
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