After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. You know its interesting that the post I read before yours says If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Sellers accept the majority of the risk when choosing to sell here. We'll review your case and contact you within 48 hours. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. I find that if an item sells once, it will again. You can also open your Returns dashboard and select View return details from beside the item. The unofficial eBay subreddit. Help for buyers and sellers. Refund the buyer and get the item back. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. But they don't have to disrupt your businessor your profits. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. eBay will always side with the buyer of a damaged item. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Enter a return merchandise authorization number, if you use them. You can choose to add a message to the buyer. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Something went wrong. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. You can still close it if things are resolved. This can be useful when the buyer isn't completely satisfied with their purchase. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Ninety percent of people will just not think to call them and fight it. Not to do partial returns As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You can also find more information in our full article below. If youre a reseller in 2023, you can find deals on items in many places. Listen to this weeks podcast to hear sourcing methods from a seller! naM fo elsI. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. 01-08-2020 This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Ebay sides with buyers in not as described claims. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Then and only then you give a refund for the item. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Learn more about our signature confirmation requirements. Whenever an item that I ship is damaged, I put in a claim with the carrier. 01:47 PM If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Let the seller know how they can help resolve the problem. If you dont ship the item back by that date, we may close your request and you will not receive a refund. This doesnt happen often, but it has happened! In this case, I just try to do damage control. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. I have maintained a 100% seller rating for years. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. The buyer is responsible for return postage costs. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Make sure you know what you can ship and what you cant to avoid delays and fines. Ebay sides with buyers in not as described claims. 07-05-2020 International shipment of items may be subject to customs processing and additional charges. If you've sold on ebay long enough you've had this happen. If you bought it over eBay and it isn't right, it's the seller's problem not yours. I try to get them to give me the reason for the return. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Thats the great thing about implementing these tips. More shipping tips from your fellow sellers! When the seller replies, we'll send you an email with details of the next steps. Youll need to ship the item back before the date stated in this email. See our page on. Take good photos with good lighting from every angle. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If they are rude or threatening to you, do not retaliate. It was an auction that I won. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. The seller covers the cost of the return. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. This is something I have saved as a document and I just copy and paste it into all of my listings. 2. Do you have to accept returns to sell on eBay? We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Very unfair on seller and ebay part. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Make a point to take action on your listings to avoid unwanted returns. Most sellers refund as soon as they get the item back. If you're responsible for return shipping. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Read the complete details about the eBay Money Back Guarantee. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If the problem is small, I take advantage of the eBay partial refund policy. Some returns may remain open for up to 35 business days. Youll hear from us within 48 hours. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Send you a message The seller may ask you for some more details about your return request. After contacting the seller, it's up to you whether you want eBay to step in. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Tip You can go to the Resolution Center and contact the seller. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Ready to start making a good side income from flipping? I find too many fun toys for my family (or myself), and just love the whole process. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. The seller covers the cost of the return. Too many of those and their returns ability will be hindered. Tip View cart for details. You can't deduct the original shipping cost from any refund amount. If you're not able to resolve things with the seller, you can ask us to help. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. This will get them to move the decision in my favor and pay out the damage coverage. 2. There are several ways you can send an item back to the seller. 3. eBay will review your case and get back to you within 48 hours. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. You'll receive the return shipping label credit on your monthly invoice. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. EBay gives you the opportunity to add 12 photos to your listing. eBay Business Equipment Purchase Protection. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. 01-08-2020 If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. 07-05-2020 Learn more about our Condition of returns policy. Open a case and try to work things out with the seller. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. You believe that it was exactly as described. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Learn more about our Condition of returns policy. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Send a message to the customer to solve the problem. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Be accurate in your listings, it will save you money and a headache in the long run! Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. 11:34 AM The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. After contacting the seller, it's up to you whether you want eBay to step in. When I have photographs of how I shipped my item, I will have those as proof. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. In some cases, we may automatically accept a return request on your behalf.
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