8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Click. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Well start sending you the news you need delivered straight to you. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. StubHub changed its refund policy about a month ago. All eligible Settlement Class Members will receive an award upon submitting a valid claim. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub claims it is postponed not cancelled and will not give me my money. If the show ends up being cancelled you will receive a refund. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. According to the filing, McMillan purchased two tickets to an NHL game in early March. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Its location on this page may change next time you visit. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Last Updated on May 5, 2021 by Dave Clark. We'll email you when an event is canceled. This field is for validation purposes and should be left unchanged. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. This is the only way to get a cash or credit award under the Settlement. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Unsubscribe easily. I bought my tickets under a much different safety expectation. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The U.S. status of any class action settlement claim. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. . THEY LIE. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Since COVID-19 has come, StubHub's new policy is no refunds. Singh says the reasoning is the financial impact from coronavirus. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Let us know in the comments! document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. This is not a solicitation from a lawyer. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . StubHub is the origin source of the transaction. It also points to a recent spike in e-ticket sales, which increased ticket prices. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Others were postponed. Still no luck. Ticketholders brought a lawsuit against the company, demanding that they get cash . | StubHub said I had to wait 7 days after the show took place to get my money. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. The NHLs suspension caused a spike in the number of e-tickets sold. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub is an eBay company that began selling and reselling event tickets in 2000. 01-21-2022 10:07 AM. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. They never followed up. Thanks ! Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . StubHub is doing this as opposed to providing full refunds for canceled events. NEVER USE STUBHUB. I want my damn money from the purchase of my tickets!!!! 24/7 customer support: He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The federal court ruling in the case is a consent judgment between the parties. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Please add me I have communication and documentation to prove stub hub is just keeping my money. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Share this with everyone please!!!! StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Prices may be higher or lower than face value. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I purchased OHL tickets the day before the game. According to the filing, McMillan purchased two tickets to an NHL game in early March. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The lawsuit cites several examples in which the site failed to make refunds. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. They asked me to list it as resale. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. You will not receive a Settlement award under the Settlement. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Still have tickets to the cancellation. The users allege breach of contract and violations of various California consumer protection statutes. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. All rights reserved. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Please add me I lost roughly $600. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Do not use STUBHUB, they are not an honest business. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. I had to do all the work, not them. All Rights Reserved. Never again StubHub. For more information about reviews on ConsumerAffairs.com please visit our Get buying tips about Ticket Websites delivered to your inbox. Re: adele show refund. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Add me too please! ConsumerAffairs is not a government agency. FanProtect Guarantee: A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The first person I spoke with said that the tickets had been sent. They offered me 125% of price paid in credit or refund to my CC. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. FAQ. In this . This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. In April, when the suit was filed, MLB had . StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Required fields are marked *. StubHub is represented by McDermott Will & Emery LLP. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Less than two weeks later, StubHub amended its policy. However, you've agreed to the terms and conditions of Stubhubs sale policy. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Many events this past month were canceled. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. No resolution and I got no tickets. The reasoning is due to the financial impact form coronavirus. Furthermore, is there a class action suit against Ticketmaster? The coupon, of course, expired in 12 months. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. StunHub has to be the worst company in the history of companies for customer service. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. This is the first time I have been using this website. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I purchased tickets via StubHub for a concert 3 months in advance. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. If I could give zero stars I would. I was offered alternative tickets. I only hear that events will be cancelled if there are not enough performers. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. A California class-action lawsuit has been filed against the ticketing site StubHub. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Adam Silver had to get the Christmas bonanza in- fans be damned. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. They sent me tickets for a baseball game on the wrong day. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. At the time of this writing, nothing has been proven in court. A California class-action lawsuit has been filed against the ticketing site StubHub. At regular volume, we can afford to take that risk. https://topclassactions.com/wp-admin/admin-ajax.php. Read more here: Camp Lejeune Lawsuit Claims. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. drug injury lawsuits and product liability lawsuits. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. No mention is made of the safety of the attendees. StubHub has my $253 for tickets I sold. StubHub is an American ticket exchange and resale company. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. your claim status, claim form or questions about when payments are The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I deleted my account. In the . Get the latest news on COVID-19 delivered to you.
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